Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to paid services, bookings, subscriptions, trainer sessions, gym/turf bookings, or any other paid feature offered through FitAmigo.

2. Free Services

If a service or feature is offered free of charge, no refund or cancellation claim will apply.

3. Paid Bookings

For trainer sessions, gym bookings, turf reservations, or similar paid bookings, cancellation and refund eligibility may depend on the service provider’s rules, booking time, usage status, and cancellation window.

4. Cancellation Policy

• Users may cancel eligible bookings from the app or by contacting support.
• Cancellation requests made after the service start time may not be eligible for refund.
• Bookings marked as completed, attended, or used are generally non-refundable.
• Partner gyms, turfs, or trainers may have their own cancellation rules.

5. Refund Eligibility

Refunds may be considered in the following cases:

• Payment was deducted but booking/subscription was not activated.
• Duplicate payment was made for the same service.
• The service provider cancelled the booking and no suitable alternative was provided.
• A technical error from FitAmigo caused payment or booking failure.

6. Non-Refundable Cases

Refunds may not be provided in the following cases:

• User did not attend the session or booking.
• User cancelled after the allowed cancellation window.
• User provided incorrect details or selected the wrong service.
• Account was suspended due to policy violation.
• Promotional, discounted, trial, or limited-period offers marked as non-refundable.

7. Refund Processing Time

Approved refunds will be processed to the original payment method. Refund timelines may vary depending on the payment gateway, bank, card issuer, or wallet provider.

8. Subscription Cancellation

If FitAmigo offers paid subscriptions, users may cancel future renewals before the next billing date. Subscription fees already charged may not be refunded unless required by applicable rules or a platform error is confirmed.

9. How to Request a Refund

To request a refund, email us at support@fitamigo.in with your registered mobile number/email, transaction ID, booking details, payment screenshot, and reason for refund.

10. Policy Updates

FitAmigo may update this policy from time to time. The latest version will always be available on this page.